Redefining Customer Service for the Digital Age.

Unlock unparalleled operational efficiency with Eragon suite of business solutions.

Eragon isn't just another solutions provider. We're your strategic partner in optimizing operations, streamlining processes, and maximizing profitability. Embark on this transformative journey with us.

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360-Degree
Business Solutions

24/7 Customer Support

Real-Time
Analytics Dashboard

Customized Service Packages

Each business is unique, and so are its challenges. That’s why we offer a diverse range of specialized services designed to meet your specific needs.

Our Services

In & Outbound Contact Center

Strengthen your customer interactions with our state-of-the-art contact center services, both inbound and outbound.

Multi-Channel Support (Email, Phone, Chat)
Automated Call Distribution
Quality Monitoring & Reporting

Verification Services / KYC

Establish trust from the get-go with our comprehensive Know Your Customer (KYC) and verification services.

Comprehensive Background Checks
Two-Factor Authentication
Real-Time Compliance Monitoring

Business Process Management (BPM)

Optimize your workflows and increase operational efficiency with our Business Process Management solutions.

Workflow Automation
Process Modeling & Design
Performance Metrics Tracking

IT Service Management (ITSM)

From troubleshooting to full-scale IT project management, our ITSM solutions keep your tech running smoothly."

Incident and Problem Management
Change Management
Service Level Agreements (SLAs)

Business Process Analytics (BPA)

From troubleshooting to full-scale IT project management, our ITSM solutions keep your tech running smoothly."

Predictive Analytics
Real-Time Data Visualization
Performance Benchmarking

Customer Relationship Management (CRM)

From troubleshooting to full-scale IT project management, our ITSM solutions keep your tech running smoothly."

Automated Marketing Tools
Customer Segmentation
Sales Pipeline Management

FAQ

What is Eragon?

Eragon is a comprehensive solutions provider specializing in various business services including contact centers, verification, BPM, ITSM, BPA, and CRM.

What does your In & Outbound Contact Center service include?

Our contact center service includes multi-channel support such as email, phone, and chat. We offer both inbound and outbound services tailored to your specific needs.

How does your Verification Services / KYC work?

We provide comprehensive background checks along with two-factor authentication to ensure that your customer relationships start on the right foot.

Can you tell me more about Business Process Management?

Our BPM solutions include workflow automation, process modeling & design, and performance metrics tracking to optimize your business operations.

What's included in IT Service Management (ITSM)?

From incident and problem management to change management, our ITSM solutions cover a wide range of IT needs, all backed by strict SLAs.